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Customs Brokerage Representative

Location:Greater Vancouver, British Columbia, Canada
Job Type:Permanent
Posted:4th Oct 2011
Closing Date:1st Nov 2011
Posted By:UPS Supply Chain Solutions
Details:
Customs Brokerage Representative

Position Summary:
To process customs clearance (release) AND/OR confirm declarations for repetitive and non-complex shipments guided by the CCBS system and personal skills.

Client (Internal/External):
Import operations, Support Services, Consulting, Inbound services, Sales, etc, and all customs clients and partners

Specific output or services:
• Customs release AND/OR confirm declarations for repetitive and non-complex shipments using client' profile in CCBS system (creates or modifies line code/classification)
• Handle delivery service AND/OR import permits requests if required AND/OR gather and send proper documentation to the government

Job Key Contributions/Task:
• Data entry (open customers' files, validate information, credit and invoicing)
• Collect supplementary information or documentation from customers, drivers, custom and other offices, etc, when required
• Identify customer profiles discrepancies
• Answer standard questions and requests from customers, drivers, customs and other offices
• Work as team member with other actors: clients, UPS SCS employees, carriers, inbound agents

Job Key Success Factors/Performance Criteria:
• Rapid and efficient support; dossiers in order, productivity in number of files prepared
• Rapid processing time; error free in information processing
• Follow operational guidelines
• Cooperation and assistance with internal team members
• Customer's satisfaction (fast, polite, courteous, no interruption, no delays)

Job Key Competencies
• Technical skills
o Basic knowledge in Customs operations, laws and regulations, and other government departments
o Basic understanding of HS system, NAFTA, and permit process
o Basic computer skills
• Interpersonal skills
o Communications (interpersonal); teamwork
o Problem solving; time management
o Professionalism; customer-focused
o Proactive; attention to details

Qualifications
• 6 months to 2 years of experience
• High school diploma
 
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