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Freight Forwarder - Customer Service Rep.
| Location: | downtown Vancouver, Vancouver, Greater Vancouver, British Columbia, Canada |
|---|---|
| Job Type: | Permanent |
| Posted: | 19th Feb 2008 |
| Closing Date: | 18th Mar 2008 |
| Posted By: | Seatrade Shipping Ltd. |
| Details: | |
| Freight Forwarder - Customer Service Rep. Responsible for all customer service, rate negotiations, maintain of rates/contracts, and sales strategy development. Responsibilities include: - Negotiating freight rates. - Create export bookings on behalf of various shippers from North America to worldwide destinations. - Make bookings with the most competitive carrier. Both Break-bulk and container bookings. Type and fax/e-mail Seatrade booking notes to the shipper/supplier/trucker as required. - Quote customers rates as per their requests. For most customers we negotiate quarterly or yearly rates however, many have spot inquiries to various destinations. - Maintain rate sheets in excel, inform customers and negotiate quarterly Seatrade rates or contract rates depending on the volume of the account. - Keeping clients informed and updated. - Assist and back up on documentation with invoicing, matching, and daily deposits. - Problem solving of various situations that may arise as a result of a booking. Such things as, cargo cut-off extensions, terminal congestions, cargo being rolled by carrier, cargo not arriving at the dock before the cut-off, demurrage changes etc. Essential Duties: - Manage customer services daily requirements and sales quotes. - Manage existing customers. - Provide exceptional customer service to our clients in a timely and professional manner. - Communicate with customers daily and keep them informed and updated. - Responsible for contracts negotiations and rates on behalf of Seatrade and our clients. Maintain all rates on an excel spread sheets by customer. Inform customers of negotiations/changes. Percentage of Duties: 95 % customer service 5 % assist with documentation | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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