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Business Systems Analyst Call Center Applications
| Location: | Burnaby, Greater Vancouver, British Columbia, Canada |
|---|---|
| Job Type: | Contract |
| Posted: | 8th May 2008 |
| Closing Date: | 5th Jun 2008 |
| Posted By: | Asset |
| Details: | |
| Business Systems Analyst Call Center Applications Responsibilities Business Systems Analyst: 6-12 month contract This position’s primary responsibility will be maintaining operational applications and systems in our call center related to customer support, including 3rd party systems that support our global routing & channel management (voice, email, case). The qualified applicant will interface with various managers, business units and internal customers to provide application support, issue management and issue resolution. This person needs to be very business savvy. They will work extensively with the business users and business management. They also need to be technical. They need to understand technical issues that could come up, not programming or troubleshooting. They will be the liaison between the business and the technical support. They will need to explain the technical issues to technical support. Core Responsibilities: • Support critical business applications. • SEV Call Assistance • Work closely with product/project management to clarify technical requirements/issues. • Site updates – Issue management, Updates, Project Site Coordination • Troubleshooting of common issues and providing resolution path to clients and agents • Responsible for maintaining and supporting our enterprise systems; may be required to participate in an on-call rotation for round the clock global support coverage. • Work as part of a team and provide 7x24 support on a rotational basis when required • Remedy Ticket completion and management Skillset and Experience: • 3-5 yrs experience as Business Systems Analyst or Business Analyst • System Support / Administration • Enterprise Support Experience • Must have experience with Call Center Operations/Environment • Familiarity with coding practices a plus | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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